Microsoft Wallet
Role: Product Marketing Manager
Project: Microsoft Wallet Launch
Goal: Optimize the communications flow of newly signed banks in the Microsoft Wallet program and create real-time reports for new bank signups, Microsoft phone handset loans and contract status of bank agreements.
Solution: I created a new SharePoint site from scratch that managed all communications automatically via lists & workflows and leveraged Microsoft Excel, and PowerBI to create real-time dashboards for reporting to management and stakeholders.
Results: I reduced the "hands-on" time needed by Microsoft Wallet team leads from 30+ hours a week to less than 5 hours a week within three weeks of the site launch for a total time savings of 1050 man hours a year. Additionally, I created a Microsoft BI dashboard that allowed the team to manage 80+ "loaner" Microsoft handsets that were borrowed by banks for testing during onboarding.